Silicon Valley Startup Upgrades Business Travel Management with CI Azumano Business Travel
Customer Profile:
A Silicon Valley tech company was transitioning from startup to scale-up. As of 2020 this company had a 350-person team based in three locations on both coasts.
Their success in the marketplace had led to significant growth in employee business travel. The company needed to find a partner that could provide best-in-class booking technology, insightful reporting, and 24-hour agent service, at scale.
Business Travel Objectives:
Scale business travel management solutions to meet the growing complexity of employee travel.
Leverage SAP Concur Travel to drive online booking adoption.
Acquire greater visibility into travel purchasing behavior to influence travel policy.
The CI Azumano Solution:
CI Azumano Business Travel was able to scale with this Silicon Valley tech startup’s increasing business travel requirements by implementing SAP® Concur® Travel for online booking, while dedicated account specialists helped to shape travel policy and supplier management through consultation and analysis, saving the company time and money.
Implementation and Support of Concur Travel: CI Azumano’s travel technology team implemented SAP Concur Travel driving online adoption and improved spending control. This allowed the company to manage budgets more effectively, forecast more accurately, and achieve travel policy compliance.
Dynamic Reporting: Custom reporting revealed how employee travel choices drove unnecessary travel spend. With this insight, the company implemented changes to the policy to influence change in employee booking behavior.
Hotel and Airline Negotiated Agreements: The company worked with CI Azumano’s Account Management Team to secure additional negotiated hotel rates in key markets, while also beginning discussions with their top volume air carrier to maximize the value of the company’s consolidated travel spend.
Business Outcome: As a result of the improved international traveler program, this Silicon Valley tech startup:
Successfully implemented Concur Travel, driving significant online adoption and improving visibility and spending control.
Reduced travel spend by implementing policy changes derived from customized reporting and analysis.
Satisfied senior executive demand for a scalable travel program that provided detailed travel spend analysis, 24-hour agent service, and ultimately integrated travel and expense management.
Secured newly negotiated hotel rates and began the process of securing a favorable air program with their top airline supplier.
Conclusion:
As a result of partnering with CI Azumano Business Travel, the company has adopted a scalable framework for business travel management. The company has increased traveler spend visibility; while continuous incremental improvements in policy and supplier management have helped control travel costs.