Tailored, High Touch Services Required:

A leading Real Estate Developer’s administrative staff was frustrated with the service provided by their travel management partner. Service levels had fallen off, they had lost visibility for key areas of travel spend, and there were challenges related to reconciling project billings.

They were on the lookout for a travel management partner that would meet the complex demands of their executive travel arrangers, with a customized solution that addressed their unique billing requirements.

Company Profile:

Noted as one of the most successful developers in the US, this leading real estate firm is recognized around the country for its contributions to architecture and design.

Their business travel requirements are complex and demanding. Employees require the highest level of service and support as they travel to locations and projects within their multi-billion dollar asset portfolio.

Business Travel Objectives:

• Meet the high standard of travel management services required by staff overseeing projects across the US

• Provide a flexible, customized solution for travel related to construction project billing

• Provide greater visibility and transparency into how  their travel program is driving value and effectively managing travel spend

CI Azumano Business Travel met the call to action with:

• A dedicated team of agents and account consultants went onsite, gathered requirements, and established personal relationships with the executive travel arrangers they were to serve

• Centrally managed traveler profiles that kept traveler preferences and policy requirements in front of CI Azumano Travel Agents and also within SAP Concur Travel

• Travel-related costs billed per project, ensuring measurability on project-related travel spend

• Reporting and analysis revealing new opportunities for negotiated hotel and airline agreements, driving traveler adoption and savings

Business Outcome:

As a result of the improved service and support, this leading Real Estate Developer has seen marked improvements in travel program adoption, while capturing savings on total travel spend. Here are some examples:

• 90% Travel program adoption for employee travel

• 100% compliance on negotiated hotels in their top 10 cities

• 10% savings on total travel spend via waivers, favors, and unused ticket management

• 9% savings off total preferred hotel spend via negotiated rates and amenities.

Conclusion:

As a result of partnering with CI Azumano Business Travel, the company has seen a rise in total program adoption. Traveler satisfaction has also increased, all while driving significant and measurable savings to total travel spend.